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About

About Ben Gau

We are the sexual happiness people, and weare proud to make a fun, fulfilling sex life available to everyone.

 

We're the global leader in sexual happinessand ship orders in discreet, boring brown boxes direct from our warehouses inthe Hong Kong, Singapore and Australia, straight to your door.

 

We just want you to be happy...

Making customers happy is what makes us smile.And here's how we do it:

 

An international team of 300 (and growing)staff members to advise you, and pack, pick and ship your orders.

 

Our Customer Service team is available tohelp you 24 hours a day, 7 days a week.

 

There are over 280,000 product reviews byLovehoney customers on our site to help you choose the right toy for you.

 

What makes Lovehoney different?

We have a 60 day free returns policy and a1 year product guarantee

 

All our parcels are tracked as standard(meaning no lost parcels), and if you place an order before 5.30pm it'll bedispatched the same day.

 

Having a Lovehoney account means you earnloyalty points with each shop - you get 250 just for joining - and otherrewards including money off vouchers, birthday and anniversary discounts andfree shipping.

 

Our team are on hand to help, no matter howsmall the query, and we even have English, French, German, Dutch, Spanish andWelsh speakers manning the phones and emails.

 

If you'd rather chat in another language,just let us know and we'll see what we can do!

 

Don't just take our word for it. Over theyears we've won dozens of awards, and have even been recognised by the Queen ofEngland for our services to international trade.

 

You can read about all our awards here.

 

No other company in our industry offersthis level of commitment to customer satisfaction.